Unclear checkout instructions are the source of two of the most common Airbnb host frustrations: late checkouts (which delay your cleaner and the next guest) and guests leaving without returning keys or completing basic tasks. A short, friendly checkout note solves both.
The tone matters as much as the content. Guests respond better to 'checkout by 11am' than 'MUST be out by 11am or extra charges apply'. Both convey the same deadline; only one starts the final morning on a good note.
Template: Checkout Card
Thanks so much for staying! We hope you had a brilliant time. ⏰ Checkout: [Time] on [Day] Before you head off: ✓ Leave keys on the kitchen counter (or [alternate instructions]) ✓ Load used dishes in the dishwasher (no need to run it) ✓ Bin any rubbish in the kitchen bin — collection is [Day] ✓ Lock the front door on the way out — it clicks shut automatically ✓ Leave towels in the bath (no need to fold) No need to make the beds or do a deep clean — that's what we're here for! Safe travels, and please do leave us a review if you enjoyed your stay — it makes a huge difference for a small host. ⭐ [Your Name]
What to Include
- Checkout time — specific, unavoidable
- Key return instructions — explicit location or method
- Rubbish — only if a bin day falls during checkout
- Dishes — one clear instruction (dishwasher vs hand wash vs leave)
- Linen — towels and whether to strip beds
- Locking instructions — especially if the door doesn't self-lock
- Optional: review request — more effective here than in any automated message
What to Leave Out
Don't include anything the guest can't act on in the last 30 minutes of their stay. Lengthy house rules, feedback forms, or promotional messages for other properties belong elsewhere.
If you have a lengthy list of checkout tasks, check whether they're necessary. Stripping beds, taking out recycling, and running the dishwasher are tasks that belong to the cleaning fee — not the guest's last morning.
Place It Where They'll See It
A checkout card works best when it's physically present: on the bedside table, pinned to the fridge, or included in your digital QR guidebook. Guests who are packing are not checking their Airbnb app messages.
Create your digital guide in 2 minutes — free
Enter your property address and QuickGuide QR builds a personalised digital guidebook with local recommendations, Wi-Fi, house rules, and a print-ready QR poster.